Privacy
Last updated 5 September 2026.
The short version: your school address is how YOOP knows who you are, and nobody else ever sees it. What another student can see is what you chose to put on a post, and the contact card you asked YOOP to hand over when somebody unlocks it.
What YOOP keeps
The address you sign in with, and the school its domain resolves to. You are never asked to name your school and there is no list to pick it from — the address is the whole of it.
The posts you publish, the contact card on each of them, the unlocks you have made or received, and what each one cost.
The complaints, reports and ratings you have given, along with any images you attached as evidence.
What other people see
Your posts, including the price you stated. Never your address: the people you reach learn what is on your contact card and nothing more.
Your contact card, and only somebody who has unlocked it — or somebody you have unlocked, because contact opened in one direction is open in both.
Nothing about a rating. The one you give is shown back to you, the board shows it to nobody, and it never becomes a number beside anybody’s name.
Who else touches it
A mail provider, handed your address so it can deliver a sign-in code. A hosting provider, which runs the database the board is kept in. A browser check, asked only whether a sign-in request came from a browser and told nothing about who you are. And a payment gateway, when you open a paid unlock — today that gateway is a stand-in which takes no card details and moves no money, and the checkout screen says so.
Each is handed what it needs for its own job and nothing else, and none of them is sold anything.
How long it is kept
A post stays after its departure has passed, because it is a record of something that was on the board. Unlocks stay because they are records of money.
Images attached to a complaint are kept somewhere no client can reach, shown to an operator through a link that expires, and given a keeping time when the complaint is resolved.
What you can do about it
Take a post down, or withdraw its contact card, from your own posts screen. Both take effect at once and neither needs anybody’s permission.
YOOP has no support inbox. The way to reach a person is the complaint form on an unlock or the report form on a post, and a complaint is answered within three business days.